Returns & Exchanges

30 DAY MONEY BACK GUARANTEE.

Our returns policy is simple, if you are not satisfied with your purchase for whatever reason, you will have up to 30 days to return it back to us for a refund, exchange or store credit. This is just a part of our service guarantee to our customer.

In order to process a Return/Exchange, you may send your query to hello@krystalcouture.com.au with your order number in the subject for reference.

RETURNS & EXCHANGES TERMS & CONDITIONS

1. All return shipping charges must be paid by the customer.
2. Items returned without authorisation will not be accepted.
3. The time frame for return & exchange must not exceed 30 days from when the original order was placed.
4. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
5. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
6. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
7. Due to reasons pertaining to hygiene, earrings cannot be returned.

Any breakage, damage or gradual degradation of the jewellery due to normal wear, is not covered by this guarantee.

SUBMIT A RETURN REQUEST & CONTACT US

When sending a request for from within the account or contacting us to initiate a return, we will follow up and send you the instructions to return your items within 24hrs.

Once we have received the items from you, we will then process the returns/exchanges within 3 business days. All refunds will be issued back the same way the payment was made either by Credit Card or PayPal.

FAULTY ITEM?

Faulty items may happen time to time, but rest assured this issue will be taken care of please contact us at hello@krystalcouture.com.au.
We will cover all the costs to get a replacement item to you or provide you with a full refund including any postage.

1. All return shipping charges must be paid by the customer.
2. Items returned without authorisation will not be accepted.
3. The time frame for return & exchange must not exceed 30 days from when the original order was placed.
4. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
5. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
6. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
7. Due to reasons pertaining to hygiene, earrings cannot be returned.

Any breakage, damage or gradual degradation of the jewellery due to normal wear, is not covered by this guarantee.